Effective date: 9 June 2026
In accordance with Article 13 et seq. of the General Data Protection Regulation (EU) 2016/679 (hereinafter "GDPR"), we provide you — as a person calling a Ghosty user's phone number — with this Information on Personal Data Processing, describing the conditions under which your personal data is processed.
Ghosty, the AI phone assistant, is a software application using artificial intelligence elements, provided by SLAI labs s.r.o., which answers calls on behalf of the User. Ghosty conducts a conversation with you — the caller — on the User's phone number, records it, and generates a transcript and/or summary (hereinafter "Ghosty").
This enables the User to handle your requests as quickly and efficiently as possible.
If you are a Ghosty application User yourself, this Information does not apply to you. For information on how we process your data, please read the Information on Personal Data Processing for Users.
The controller of your data as a Caller is the User — the holder of the phone number.
Ghosty is provided by SLAI labs s.r.o., with registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, Company ID: 24010065, email: [email protected], which acts as the Processor of your data.
| Entity | Purpose of Transfer | What Is Transferred |
|---|---|---|
| Twilio Ireland Ltd. and Telnyx Ireland Ltd. | Telephony infrastructure | Your phone number and a live (temporary) audio stream for call routing. |
| ElevenLabs, Inc. (USA) | Real-time speech-to-text conversion | Temporary audio stream (processed in memory). They are contractually prohibited from storing this data. |
| Google Ireland Ltd. | Cloud hosting and AI services | Temporary transcript (to generate the summary) and the final, filtered Call Summary (stored in the User's database). |
| ProfiSMS s.r.o. (CZ) | Transactional SMS delivery | Your phone number and SMS content (only with your consent). |
The following categories of your data are processed in order to provide Ghosty:
| Data Category | What We Process — Details |
|---|---|
| Contact and identification data | Your first name, last name, phone number |
| Call metadata | Time of call and call duration |
| Temporary audio recording | Your live audio stream is processed in real time in memory for speech-to-text conversion. Your audio recording is never stored to disk. |
| Temporary transcript | A temporary text transcript is stored in our database solely for the purpose of generating the Call Summary. The transcript is deleted immediately after the summary is generated. |
| Call Summary | This is the final, AI-generated text summary of your message (who you are and why you are calling). This summary is stored and delivered to the User. |
All summaries are automatically filtered using a dedicated security configuration that ensures special categories of data — such as health data, religious beliefs, or sexual orientation ("Special Categories of Personal Data") — are removed prior to the summary being stored.